calpionplutus
Patient Service Representative
Dallas, Texas
Sponsorship not specifiedDetected 20 days ago
ComplianceCRMOutbound SalesCustomer SupportAR/VRHIPAAResearchCommunicationProblem Solving
About the role
- The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options.
- This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices.
Responsibilities
- Billing & Payment Support
- Accurately document all payment and account interactions in billing systems
- Maintain accurate, timely documentation of all patient interactions
Requirements
- Minimum 1-2 years of experience in:
- Ability to explain billing concepts clearly to non-technical audiences
- Basic computer proficiency and comfort using billing or CRM systems
Nice to have
- Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance)
- Prior experience handling patient complaints or sensitive financial conversations
- Bilingual (English/Spanish) is a plus
- Key Competencies & Skills
- Customer-focused and patient-first mindset
- Strong listening and problem-solving skills
- Emotional intelligence and conflict de-escalation ability
- Attention to detail and documentation accuracy
Benefits
- About Plutus Health Inc.:
- Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc.
- We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties.
- Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner
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