Leap
Member Intake Coordinator
US (Remote)
Sponsorship not specified$80k-$100kDetected 26 days ago
ComplianceHubSpotSalesforceCRMOutbound SalesProcess ImprovementCustomer SupportHIPAAEHR/EMRCommunicationAdaptability
About the role
- This is a role for someone who thrives in motion.
- You'll be thinking strategically about how to reach people who haven't responded, adapting your approach across channels and timing, and helping members understand why transitioning their infusion care to Leap is genuinely in their best interest.
- Some members will be undecided, your job is to persuade them, patiently and honestly, with a clear articulation of Leap's value.
Responsibilities
- Build rapport quickly and communicate Leap's value clearly and empathetically
- Manage a high volume of simultaneously open cases without letting anything fall through the cracks.
Requirements
- 2+ years of experience in a high-volume outbound or client-facing role - patient outreach, member engagement, customer support, call center, BDR, or B2C client services.
- Demonstrated ability to sustain 80-100+ daily outreach activities while managing multiple open cases.
- Execute 80-100+ daily outreach touchpoints via phone, SMS, and email to connect with members and collect required intake information.
- Required
- Persuasive, empathetic communicator - you build trust fast, handle objections with patience, and know how to guide someone to a decision.
- Strategic approach to outreach - you don't just dial
- you think about when, how, and why each touchpoint happens.
- Tech-savvy and tool-fluent: comfortable across CRM, dialers, or outreach platforms and proactive about learning new systems.
- Preferred
- 1+ year of healthcare or medical experience (any setting - clinical background not required).
Nice to have
- Strong written communication across SMS and email.
- Adaptable and energized by change - startup environments shift fast and that doesn't slow you down.
- Exceptional attention to detail and organizational ability across a high volume of cases.
- Available to work 10am-6pm Pacific Time.
- Experience in specialty pharmacy, infusion services, or other high-acuity care settings.
- Spanish fluency (spoken and written).
- Familiarity with Salesforce, HubSpot, or similar CRM and dialer systems.
Compensation
- $80k-$100k
Company info
- Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy.
- We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
- Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers.
This listing is sourced directly from Leap's careers page and normalized into a canonical job model.