Staff
Manager, Program Operations
Boston Campus
Sponsorship not specified$66k-$81kDetected 8 days ago
Data AnalysisProject ManagementSalesforceForecastingExcelProcess ImprovementHRISLeadershipCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft OfficeDemand Planning
About the role
- The Manager ensures each phase is executed accurately and consistently for an assigned department and/or academic area, with the institutional knowledge and cross-functional relationships to sustain it through transitions and growth.
- Employees must reside in authorized states as outlined in the Remote Work Policy.
- Preference will be given to employees who live within commuting distance of an Emerson physical location.
Responsibilities
- Leverage historical enrollment data, cohort progression patterns, curriculum tracks, and student pipeline data to build term-based projections before each schedule build cycle
- Develop and manage course schedules using data-informed planning, continuously improving processes
- Surface course gaps and section shortfalls each term to inform affiliated faculty hiring decisions before the schedule build begins
- Build and enter course schedules into the SIS, ensuring course caps, waitlists, program attributes, meeting times, modality, and dates are accurate
- Administer availability surveys, section sufficiency reviews, and instructor invitations; manage the full scheduling production cycle through publication
- Manage waitlist activity, surface unmet demand signals, and coordinate with the Registrar's office on protocols
- Track and document post-publish schedule changes, instructor modifications, room changes, modality shifts, cancellations and communicate to relevant stakeholders
- Identify and implement workflow improvements across programs for operational efficiency
- Understand system integrations across the institution and with external partners to troubleshoot issues and support continuity
- Lead the hiring and onboarding of affiliated faculty, optimizing the process for efficiency and a high-quality faculty experience.
Nice to have
- Superuser experience with student information systems, communication relationship management and project management platforms required
- Ability to devise solutions with limited information and use experience or precedent to resolve issues required
- Fluency in developing, documenting, and implementing standard operating procedures required
- Detail-oriented with strong time management and organizational skills required
- Experience managing budgets, payment processes, and reconciliations preferred
- Excellent interpersonal and communication skills
- ability to work effectively with personnel at all levels required
- Able to handle sensitive issues and maintain confidentiality required
Skills
- Join our community and experience Emerson College!
Compensation
- $66,270.00 - $81,200.00 annually, commensurate with experience.
- This position will be exclusively represented by the Service Employees International Union (SEIU), Local 888 for purposes of wages, hours and other terms and conditions of employment.
- In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
- Manage annual and semester course planning, demand projections, and section sufficiency, aligning section supply to enrollment trends, program goals, and growth objectives
- Develop and maintain annual and semester cohort calendars and scheduling milestones
Benefits
- include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
- Additional benefits, such as life and disability coverage and commuter offerings, are available.
- Please refer to our benefits website for a full list of benefits and eligibility requirements.
- In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members.
- We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
- Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies.
This listing is sourced directly from Staff's careers page and normalized into a canonical job model.