Cerbyinc
Customer Success Manager
., ., United States
Sponsorship not specifiedDetected 601 days ago
OnboardingCustomer SuccessProblem Solving
About the role
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
- Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
- Own new customer onboarding process, ensuring quick value realization.
- Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.
Requirements
- 10 years of experience in customer success management positions or similar.
- Ability to establish milestones and keep all team members on task.
- Experience analyzing and optimizing the existing processes in the Customer Success department.
- Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
Nice to have
- Ability to communicate and foster positive business relationships (English required, a second language is a plus).
- Experience working within the Identity and Access Security space is a plus.
Company info
- Conduct regular business reviews and collaborate with customers to present strategic security strategies.
- What we are looking for:
- Experience working with enterprise customers.
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This listing is sourced directly from Cerbyinc's careers page and normalized into a canonical job model.