Biibhr
Sr. Program Lead, PS Content Optimization
Research Triangle Park, NC · Senior
Sponsorship not specified$81k-$105kDetected 1 day ago
Brand StrategyProcess ImprovementPatient CarePharmacovigilanceResearchLeadershipCommunicationCollaborationProblem SolvingWriting
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
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About the role
- This role helps provide consistent guidance for Patient Services business practices while supporting compliant, customer-focused communications.
Responsibilities
- create talking points and scripts to support discussions
- Implement and manage the cross-functional document review process, including process steps, roles and responsibilities, communication, escalation paths, and continuous improvement to ensure documents are updated according to defined requirements.
- Create and maintain departmental practices, scripts, frequently asked questions, and letters containing promotional language for the Patient Services department, ensuring alignment with brand strategy and legal and regulatory requirements.
- Identify opportunities to improve content in support of business and customer needs
- research market trends and developments in knowledge management technology, templates, and document management
- Manage the Patient Services departmental knowledge management structure and system.
- Manage program KPIs and report results on a quarterly basis.
Requirements
- Bachelor's degree required.
- 3-5 years of experience within Patient Services or the Patient Support industry.
- Technical writing ability, including the ability to write and edit for clarity, conciseness, and accuracy.
- Ability to produce clear and concise written and verbal communications for a wide range of audiences, including frontline agents, program teams, Operations Leadership, and Biogen Compliance.
- Ability to influence and facilitate effective outcomes without authority.
- Strong sense of prioritization and ability to shift priorities quickly to meet business needs.
- Ability to understand and navigate Visio diagrams and translate them into logically written steps.
Compensation
- Tuition reimbursement of up to $10,000 per calendar year
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Paid Maternity and Parental Leave benefit
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Employee stock purchase plan
- Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Company info
- Patient Services partners across commercial, medical, legal, regulatory, compliance, quality, training, operations, and technology teams to support business practices that are clear, consistent, compliant, and centered on the customer experience.
- The team develops and maintains documentation, processes, and knowledge management resources that guide frontline agents, program teams, Operations Leadership, and cross-functional partners.
- We are seeking a skilled Sr.
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 401(k) program participation with company matched contributions
- We are a global team with a commitment to excellence, and a pioneering spirit.
- As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
- Determine what information Patient Services can share with customers
This listing is sourced directly from Biibhr's careers page and normalized into a canonical job model.