SambaNova

Customer Success Manager

Remote - US · Full-time

Sponsorship not specified$149k-$182kDetected 11 days ago

Full-Stack DevelopmentMachine LearningData ScienceLLMsMLOpsProject ManagementAccount ManagementCustomer SuccessCommunication

About the role

Job Description: Customer Success Manager The era of pervasive AI has arrived.
EEO Policy SambaNova Systems is an Equal Opportunity/Affirmative Action Employer.

Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
Build tailored success plans aligned to each customer's AI adoption goals - translating their business objectives into measurable outcomes with SambaNova's platform.
Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
proactively identify churn risks and build mitigation plans in partnership with the account team.
Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.
Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.

Experience with AI accelerators or GPUs
LLM fine-tuning or inference knowledge
Familiarity with Sambanova products or similar MLOps platforms
Enterprise SaaS or PaaS background
MBA or advanced technical degree
5-10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure - enough to credibly engage with data science and ML engineering teams.
Proven track record of driving adoption, retention, and expansion within a technical enterprise product.

The era of pervasive AI has arrived.
SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations.
Customer Success Manager
About SambaNova
SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform.
Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models.
SambaNova is hiring a Customer Success Manager for our SambaStack based product portfolio.

Base Pay Range
$148,500 - $181,500 USD
SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits.

SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits.
We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution.
We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care.
Benefits Summary for US-Based, Full-Time Employment Positions

Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.

This listing is sourced directly from SambaNova's careers page and normalized into a canonical job model.