Intercom

Intercom

Manager, Account Executives (MidMarket)

San Francisco, California

Sponsorship not specified$23k-$349kDetected 1 day ago
A/B TestingCRMSalesAccount ManagementPipeline ManagementOutbound SalesForecastingProcurementPerformance ManagementCustomer SuccessCustomer SupportIntercomLeadershipCommunicationCollaboration

About the role

  • Goals are focused on accelerating logo and revenue growth with a concentration on Fin.
  • The OTE range for this role is targeted at $ 228,00 - $349,375 for the San Francisco Bay Area.

Responsibilities

  • Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
  • Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
  • Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
  • The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region.
  • This person will be responsible for segment strategy and planning, building, and running a high performing team.
  • This leader will also play a critical role in developing and executing our value-led sales strategy.
  • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
  • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
  • We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

Requirements

  • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
  • Proof of eligibility to work in the United States is required.

Nice to have

  • Regularly report on team performance, sales pipeline, and market conditions to senior management.
  • Provide data-driven recommendations to improve sales performance and achieve growth targets.
  • 5+ years in a quota carrying new business IC role with proven success
  • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)

Skills

  • Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Compensation

  • The OTE range for this role is targeted at $ 228,00 - $349,375 for the San Francisco Bay Area.
  • The base pay range is subject to change and may be modified in the future.

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • We are a well-treated bunch, with awesome benefits!
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company info

  • Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
  • Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
  • Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
  • We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes.
  • For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.
  • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.