QuidelOrtho

Customer Experience Manager

US - NY - Rochester

H1B sponsorship available$118k-$150kDetected 28 days ago

Project ManagementStakeholder ManagementMarketing AnalyticsCRMSalesExcelMedical DevicesLeadershipCommunicationCollaborationMicrosoft Office

About the role

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine.
We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Join us in our mission to transform the power of diagnostics into a healthier future for all.

Own the strategy and execution of customer engagement programs across all lines of business (Clinical Labs, Transfusion Medicine, POC, MDx), ensuring alignment to commercial priorities.
Lead the development and optimization of customer experience center and field-based engagement programs, setting standards for delivery while overseeing execution and cross-functional coordination.
Develop and manage end-to-end demo and reference site programs, including program strategy, performance tracking, and continuous improvement to increase adoption and impact.
Partner cross-functionally to deliver integrated regional events, trade shows, and customer engagements.
Define and track program KPIs, delivering regular, insight-driven reporting to inform decisions and optimize engagement effectiveness.
Manage program budgets and external partners, ensuring efficient resource allocation and high-quality execution.
Perform other work-related duties as assigned
This role serves as a key link between commercial strategy and customer experience, leading end-to-end programs-from planning through optimization-that drive engagement and support commercial growth.
Agency partners, Third-party vendors, Customer and prospect accounts, and Industry Agencies

BS degree in Communications or Marketing
Excellent project management skills and ability to work independently while managing multiple projects at once and meeting deadlines
Demonstrated ability to influence cross-functional teams without direct authority
Familiarity with CRM, marketing automation, and campaign analytics platforms
No strenuous physical activity, though occasional light lifting of files and related materials is required.
Minimal travel required.

Excellent writing, editing and proofreading skills
Strong presentation and stakeholder management skills
Proven leadership, collaboration, organizational, and project coordination skills

The salary range for this position is $117,714.29 - $150,000 and is bonus eligible.
All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement.
We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked.

QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties.
If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com. #LI-HF1
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.

This listing is sourced directly from QuidelOrtho's careers page and normalized into a canonical job model.