New Era Technology

New Era Technology

Desktop Support Technician - Entry Level

San Jose, CA · Junior

Sponsorship not specifiedDetected 28 days ago
Customer SupportVPNCiscoLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft OfficeCompTIA

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Third-party placement is common here

24% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 4 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Schneider National Inc · Hub Group · Meta Platforms, Inc.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • They should be comfortable troubleshooting basic hardware and software issues and working directly with end users.

Responsibilities

  • This is an entry-level opportunity and is ideal for a recent graduate or candidate with up to 1 year of IT support experience.
  • Support Microsoft Office 365 and other standard business applications.
  • Support video conferencing and basic infrastructure-related activities.
  • Follow established IT support procedures, security standards, and company guidelines.

Requirements

  • Regular attendance is required.
  • Basic knowledge of computer hardware and troubleshooting.
  • Basic knowledge of Microsoft Windows and macOS.

Nice to have

  • Troubleshoot basic hardware, operating system, software, and connectivity issues.
  • Set up and configure laptops, desktops, monitors, and other IT equipment.
  • Install, configure, and upgrade operating systems and software applications.
  • Assist with Windows and macOS operating system deployment and imaging.
  • Troubleshoot VPN, antivirus, authentication, and application-related issues.
  • Test equipment after repairs or configuration changes to ensure it is working properly.
  • Identify and prioritize urgent technical issues and escalate them when required.
  • Assist with IT asset management, equipment tracking, and inventory activities.

Skills

  • Mandatory Skills & Qualifications

Company info

  • Join New Era Technology, where People First is at the heart of everything we do.
  • With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
  • Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
  • We are looking for an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users.
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This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.