Mcc Group
Customer Service Representative
Chesapeake, Virginia
Sponsorship not specifiedDetected 1 day ago
SalesforceSalesSAPLogisticsCustomer SupportCommunicationMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The CSR works closely with all departments from outside Sales teams, production, and shipping to ensure a next level customer experience.
- Quote system pricing or use limited pricing guidelines provided by management.
Responsibilities
- Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
- Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations Provide support and planning for sales functions.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform successfully in this position.
- Ability to work independently
- Bachelor's degree or associate degree preferred
Nice to have
- 3-5 years' experience in inside sales, customer service and/or a related manufacturing
- SAP or similar Oracle, IBM, Microsoft, Salesforce knowledge is preferred.
- PC literacy is required (Microsoft office suite)
- High level attention to detail in a manual data entry environment.
- Strong interpersonal and communication skills
- Ability to change priorities quickly and calmly while continuing with standard daily activities
- Ability to work independently as well as with team members and without direct supervision.
- Customer focused
Benefits
- Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails.
Company info
- Mitsubishi Chemical America, Inc.
- Job Description:
- The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts.
- Receive phone calls and handle questions and inquiries with speed and professionalism
- Escalate issues to appropriate department or personnel as needed
- Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production
- Receive, process, and verify the accuracy of orders by entering data into SAP system Identify trends in customer satisfaction or dissatisfaction and report them to management
- Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
- Reporting and data collection
- Other duties as assigned by department manager
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This listing is sourced directly from Mcc Group's careers page and normalized into a canonical job model.