Saviynt

Identity Security - Sr. Customer Success Manager - West

El Segundo, CA · Senior

Sponsorship not specified$160k-$190kDetected 67 days ago

CybersecurityIncident ResponseSalesAccount ManagementProcess ImprovementCustomer Success

About the role

Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
For more information, please visit www.saviynt.com.

Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Knowledge and experience in Identity and Access Management (IAM) required
Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
Experience in process improvement, decision-making, planning, analysis, and service excellence.
Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
cybersecurity and/or compliance background also very valuable.
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business
similarly, being able to translate business needs to potential technical solutions.
Tenacious desire to see customers succeed and thrive.
Previous experience within a customer success role within a SaaS organization.
Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
Available to customer sites, as needed (up to 50%)
Benefits

Complete security & privacy literacy and awareness training during onboarding and annually thereafter
Review (initially and annually thereafter), understand, and adhere to

You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Plan education for customers on new features and releases.

We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.
Serve as the primary point of contact for customers after implementation.
Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.

This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.