Saviynt
Identity Security - Sr. Customer Success Manager - West
El Segundo, CA · Senior
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About the role
- Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
- Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
- For more information, please visit www.saviynt.com.
Requirements
- Knowledge and experience in Identity and Access Management (IAM) required
- Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
- Experience in process improvement, decision-making, planning, analysis, and service excellence.
- cybersecurity and/or compliance background also very valuable.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
- History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business
- similarly, being able to translate business needs to potential technical solutions.
- Tenacious desire to see customers succeed and thrive.
- Previous experience within a customer success role within a SaaS organization.
- Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
- Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
- Available to customer sites, as needed (up to 50%)
- Benefits
Compensation
- If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privac
Benefits
- You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company info
- We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.
Equal opportunity
- equal opportunity employer and we welcome everyone to our team.
This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.