Jackson
Director, Operations Learning & Development and Quality Programs
Lansing, MI · Director
Sponsorship not specifiedDetected 30 days ago
Data VisualizationBudgetingExcelPerformance ManagementHRISCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational SkillsMicrosoft OfficeSharePoint
About the role
- If you are an internal associate, please login to Workday and apply through Jobs Hub.
- Jackson is proud to be an equal opportunity workplace.
- The Company is committed to a policy of equal opportunity.
Requirements
- 8+ years of training design and delivery experience required, preferably within the financial services industry.
- Experience delivering training virtually and in-person required.
- Bachelor's Degree in Management, Training, Education, or a related field required.
- Advanced Degree preferred.
- Previous management experience required. Senior level management experience preferred.
- Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Nice to have
- Responsible for the oversight of the development of standard operating procedures (SOPs) that align processes and goals with enterprise standards.
- Investigates industry related technologies and tools and recommends system optimizations to improve service levels and gain efficiencies.
- Responsible for departmental budget planning, monitoring, and resource allocation to ensure alignment with organizational objectives.
- Strong ability to influence and negotiate.
- Strong knowledge of and/or aptitude to obtain proficient knowledge of skills and business rules, which may include proficiency with:
- Jackson's administrative systems
Compensation
- Accountable for staff management activities, including hiring, performance management/evaluations, salary reviews, disciplinary actions, and terminations.
Benefits
- The Director of Operations Learning & Development and Quality
Visa & Work Authorization
- gion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not r
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