Kraken Kinetics

Kraken Kinetics

Customer Operations Manager

Pinehurst, NC · Full-time

Work authorization required$80k-$115kDetected 4 days ago
HubSpotSalesforceCRMAccount ManagementSupply ChainLogisticsERPRoboticsLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeNetSuite

About the role

  • Kraken Kinetics is seeking a highly motivated Customer Operations Manager to serve as the critical link between our customers, Strategic Partnerships team, and Operations Team.
  • This role ensures customer commitments are translated into successful execution by coordinating priorities, managing delivery schedules, and driving cross-functional communication across the organization..

Responsibilities

  • Monitor program milestones, identify risks, escalate issues proactively, and drive timely resolution.
  • Support prioritization decisions when competing customer requirements impact production schedules.
  • Manage customer communications related to order status, delivery schedules, purchase orders, quotations, and shipment updates.
  • Maintain accurate customer and opportunity information within the CRM, ensuring account activity and delivery commitments remain current.
  • Partner with Operations to identify opportunities to improve fulfillment processes, communication, and customer satisfaction.
  • Build trusted relationships with internal stakeholders and external partners while representing Kraken Kinetics professionally.
  • Kraken Kinetics designs and manufactures advanced kinetic solutions that enable modern warfighting capabilities for the United States Armed Forces and its allies.
  • Our team brings decades of specialized Department of War experience across the full lifecycle of kinetic system development-from concept and design through testing, manufacturing, and operational deployment.
  • Built on a foundation of work that helped lead the DoW into the era of kinetic drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY™ when it matters most.
  • Reporting to the Head of Strategic Partnerships, you will own the operational execution of customer orders from PO through shipment working closely with Production, Engineering, Supply Chain, Contracts and Leadership to ensure commitments are delivered on time and with exceptional customer communication.

Requirements

  • 2-5 years of experience in customer operations, account management, program coordination, project coordination, supply chain, manufacturing operations, logistics, or a similar customer-facing operational role.
  • High degree of ownership, initiative, and follow-through.
  • Proficiency with Microsoft Office and CRM systems.
  • Bachelor's degree or equivalent combination of education and relevant experience.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Demonstrated ability to build relationships across technical and business teams.

Nice to have

  • Experience supporting manufacturing, aerospace, defense, robotics, or advanced technology organizations.
  • Experience coordinating customer orders through production and delivery.
  • Understanding of manufacturing operations or supply chain planning.
  • Experience using CRM or ERP systems (Salesforce, HubSpot, NetSuite, Microsoft Dynamics, etc.).
  • Familiarity with ITAR/EAR export compliance.
  • Experience working in a high-growth or startup environment.
  • Kraken Kinetics is committed to offering a competitive compensation package to attract and retain top talent.
  • Security Requirement

Benefits

  • Generous PTO policy
  • Comprehensive medical coverage (80% company-paid for employee + dependents).
  • Vision & dental (100% company-paid)
  • Short and long-term disability coverage (100% company-paid)
  • Generous 401(k) retirement plan
  • Company-paid life insurance

Company info

  • [ Video Link] https://youtu.be/gXuJhhVhcn8
  • Kraken Kinetics is an equal opportunity employer.
  • We are committed to creating an inclusive environment for all employees and welcome applicants of all backgrounds.
  • Serve as the primary liaison between Strategic Partnerships, Operations, and customers to ensure successful execution of customer commitments.
  • We specialize in mission-tailored warheads and firing systems for unmanned and autonomous weapon platforms, delivering production-ready solutions at speed to address urgent national security challenges.

Visa & Work Authorization

  • US Citizen
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This listing is sourced directly from Kraken Kinetics's careers page and normalized into a canonical job model.