Nissan
Business Operations Lead
Franklin, Tennessee - United States of America · Contract
No sponsorshipDetected 27 days ago
AnsibleData VisualizationIncident ResponseNegotiationBudgetingVendor ManagementCustomer SuccessLeadershipCommunication
About the role
- This role is responsible for driving operational excellence, automation, vendor alignment, and resilience strategies across the organization.
- This individual plays a critical leadership role during incident management, acting as the bridge between business and operations, while maintaining ownership of operational communications and business continuity.
- This is a highly strategic and hands-on role that influences sourcing strategy, vendor performance, and run-the-business (RTB) budgeting-ensuring alignment with organizational priorities and long-term scalability.
Responsibilities
- Launch Your Career, Drive Innovation
- Come Drive Innovation with Us.
- The Technical Business Operations Lead (BOL) owns operational governance for a product team, multiple products, or a broader product portfolio.
- As a key advisor, the BOL partners closely with product, business, and technology teams to shape operational strategy and ensure seamless execution.
- Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices.
- Lead incident response efforts (major and minor), including identification, investigation, resolution, root cause analysis (RCA), and executive-level communications.
- Facilitate post-incident reviews and drive continuous improvement through root cause analysis and prevention strategies.
- Develop and distribute incident reports, including executive summaries, action plans, and follow-ups.
- Drive automation and self-healing initiatives to improve operational efficiency and reduce manual intervention.
- Monitor and manage operational services to ensure high availability and strong customer experience.
Requirements
- Bachelors Degree
- 5+ years of experience in IT operations or service management, preferably in a product-centric environment.
- 2-5+ years of experience in a strategic leadership role influencing operations, product, or cross-functional teams.
- Bachelor's degree in a related field required.
- Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.).
- Experience with ITSM tools (e.g., ServiceNow), automation platforms (e.g., Ansible, PagerDuty), and reporting tools (e.g., Power BI).
- Proven experience in vendor management, contract negotiation, and sourcing strategy within a shared services environment.
- Strong business acumen with the ability to translate technical issues into business impact
Nice to have
- Advanced degree preferred.
- ITIL Intermediate/Expert (or equivalent) certification preferred.
- Advanced Agile certifications (A-CSM, SAFe) preferred.
- Prosci Change Management certification is a plus.
Skills
- Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.
Benefits
- For more information, access our Nissan Benefits Overview Guide.
Company info
- We are currently looking for a Technical Business Operations Lead (BOL) to join our team in Franklin, TN.
- Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business.
Equal opportunity
- It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law.
- People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.
- Join us as we carry our commitment to diversity and inclusion into the future.
Visa & Work Authorization
- Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
This listing is sourced directly from Nissan's careers page and normalized into a canonical job model.