Dr. Squatch

Dr. Squatch

Retention & Merchandising Strategy Manager

Marina del Rey, California, United States · Contract

Sponsorship not specified$95k-$120kDetected 11 days ago
Data VisualizationA/B TestingRecruitingShopifyLeadershipPublic Speaking

About the role

  • Squatch is looking for a sharp, analytically-driven Retention & Merchandising Strategy Manager to join the Retention Team.
  • This is a strategy-first role: you will define the vision and approach for our subscription and loyalty programs, identify opportunities to improve retention and grow LTV, and translate data into clear recommendations and initiatives.
  • This role reports to the Director of Retention & Monetization and works closely with Digital Product, Integrated Marketing, and the broader business.

Responsibilities

  • Own performance monitoring across retention, subscription, and loyalty - building and maintaining reporting cadences that surface early signals and inform both short-term actions and longer-term strategic priorities
  • Develop and maintain LTV:CAC and retention modeling frameworks, translating complex data into clear business recommendations
  • Inform the merchandising strategy for subscription and loyalty - including which products and LE drops members can access, offer design, and exclusive assortment - in close partnership with the web team
  • Support the A/B testing roadmap for retention and site monetization initiatives, developing hypotheses, defining success metrics, and driving decisions from results
  • Build business cases for new initiatives, synthesizing performance data, customer insights, and market context into clear recommendations for leadership
  • Highly analytical - comfortable building models, interpreting data, and constructing a clear business case
  • Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency").
  • You'll also inform the merchandising strategy - particularly how we think about product access, offer design, and A/B testing - working closely with the web team to execute.

Nice to have

  • 2-4 years of experience in management consulting, ecommerce, consumer brand, agency, or tech
  • experience with Looker or similar BI tools a plus
  • Strategic thinker who can also execute
  • you don't need perfect information to move forward and you know how to get things done cross-functionally
  • Clear communicator with strong written and verbal skills
  • comfortable presenting to leadership
  • Experience with subscription, loyalty, or DTC ecommerce preferred

Skills

  • Fluent with AI tools (Claude, ChatGPT, or similar) and comfortable using them to work faster and smarter
  • Clear communicator with strong written and verbal skills; comfortable presenting to leadership

Compensation

  • The anticipated base compensation range for this role will be $95,000 to $120,000.

Benefits

  • include medical, dental, vision, 401k with Squatch match, and PTO.
  • We also have great perks like healthy snacks, frequent company events, and of course, free products!
  • you will define the vision and approach for our subscription and loyalty programs, identify opportunities to improve retention and grow LTV, and translate data into clear recommendations and initiatives.

Company info

  • Our core values come naturally and make us a better, more whole, and unique team.
  • We are Bold & Innovative - we are creative, rethink how things are done, and find a way.
  • We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work.
  • We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.
  • We offer a competitive salary in a growth-focused & collaborative team environment.
  • Benefits include medical, dental, vision, 401k with Squatch match, and PTO.
  • For Applicants with Disabilities.
  • Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process.
  • If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.
  • For Information regarding Data Privacy, please review https://privacy.drsquatch.com/.
  • Unsolicited Resume Policy.
  • Squatch ("DRSQ") employs an internal Talent Acquisition department.

Equal opportunity

  • Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the
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This listing is sourced directly from Dr. Squatch's careers page and normalized into a canonical job model.