Highlightta
Enterprise Customer Success Manager
Canada
Sponsorship not specifiedDetected 15 days ago
Data AnalysisAccount ManagementCustomer SuccessCollaborationMentoring
About the role
- Reporting directly to Senior Manager, Customer Success, the Enterprise, Customer Success Manager plays a strategic role in driving long-term customer success across a portfolio of enterprise clients.
- Act as a key advocate for customers within the organisation, ensuring their needs are understood and addressed.
- Stay informed about industry trends and leverage insights to provide strategic recommendations to customers.
Responsibilities
- Let's build what's next, together.
- Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
- Collaborate with cross-functional teams to align customer success initiatives with overall business objectives.
- Give input into and implement strategies to improve customer retention rates.
- Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify and track expansion opportunities within the existing customer base.
- Collaborate with sales and marketing teams to develop and implement strategies for customer expansion.
Requirements
- Working experience with SaaS products and the technology industry
- Proficiency in utilising data analytics to drive insights and improvements.
- Proven ability to provide strategic recommendations based on industry insights.
Compensation
- 32 days of paid time off per year, plus up to an additional 3 Performance Days per year
Benefits
- Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Company info
- Certn on LinkedIn https://www.linkedin.com/company/certn/posts/?feedView=all
- HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/
- Experience in a customer success or account management role, including demonstrated experience advocating for customers at an executive level within the organisation.
- Certn is a remote-first company with a high-performance edge.
- As a trusted advisor, you'll partner with customers to maximize value, drive adoption, and identify opportunities for growth, while collaborating cross-functionally to deliver an exceptional customer experience.
- Deliver quarterly business reviews and provide actionable insights to both customers and internal stakeholders.
- At Certn, we're changing how trust works with The World's Easiest Background Check.
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This listing is sourced directly from Highlightta's careers page and normalized into a canonical job model.