Plantiful
Customer Sucess Manager
New York, NY (Hyrbird)
Sponsorship not specified$80k-$95kDetected 144 days ago
Account ManagementCustomer SuccessUnityCommunicationCollaboration
About the role
- Our inventory and sales management software improves the workflows for plant growers and plant wholesalers, resulting in stronger ecological and financial profiles.
- As one of the earliest customer-facing hires at Plantiful, you will play a significant role in growing the company's sales & CS culture, which we intend to make a fantastic place to work!
Responsibilities
- Proactively address customer issues via support guides
- By staying focused on our users and their workflows, we will build best-in-class solutions.
- Grow a healthy, nurturing work environment - create the workspace you want for yourselves, your teammates, and your customers.
Requirements
- 2+ years of experience in a CSM or Account Management role - preferably in a SaaS environment
- Ability to thrive with autonomy and ownership.
- Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment
- You have excellent communication, presentation, organizational, and interpersonal skills
Nice to have
- It's a Plus If You Have Experience with
Skills
- Company Overview
- In other words, our software helps make the world a greener place!
Compensation
- $80K - $95K base salary
- Variable compensation component
Benefits
- Medical, Dental, and Vision coverage
- Unlimited PTO with a 2-week advised minimum
- Access to pre-tax commuter benefits
- Covered short-term disability insurance
- Access to long-term disability insurance
Company info
- Demonstrating expert level knowledge in delivering Plantiful solutions and best practices.
- Guide customers through seamless implementation and maximize product value to them.
- You regularly meet with existing customers to promote product option, increase customer loyalty, identify expansion opportunities, strengthen relationships, and monitor usage
- You act as a liaison between customers and internal teams, ensuring customer feedback is integrated into product development and prioritized appropriately.
- Be a customer advocate - Our customers' success is our success.
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This listing is sourced directly from Plantiful's careers page and normalized into a canonical job model.