Legend Biotech US

Legend Biotech US

Executive Director, Head of External Engagement

Bridgewater, New Jersey, United States · Director

Sponsorship not specifiedDetected 5 days ago
Data AnalysisCustomer SupportLeadershipCommunicationCollaborationMentoringAdaptability

About the role

  • This role is a strategic liaison, focusing on long-term value and growth rather than just single transactions.

Responsibilities

  • Relationship Management: Building and sustaining strong, long-lasting relationships with key client stakeholders, acting as a trusted advisor and the "voice of the customer" within the
  • Strategy Development: Developing and executing comprehensive customer engagement strategies that align with business objectives, focusing on customer retention, satisfaction, and loyalty.
  • Cross-functional Collaboration: Working closely with internal departments such as marketing, sales, product development, and customer support to ensure consistent messaging and a unified, high-quality customer experience.
  • Leadership & Team Development: Building and coaching high-performing engagement teams, fostering a customer-centric culture across the organization.
  • Map the Customer Journey: Identify all customer touchpoints from initial awareness to post-purchase support to pinpoint opportunities for engagement and potential friction points.
  • Maintain Product/Service Quality: Consistently deliver a high-quality product or service that meets or exceeds customer expectations. Quality is a cornerstone of customer retention.
  • Working closely with internal departments such as marketing, sales, product development, and customer support to ensure consistent messaging and a unified, high-quality customer experience.
  • Identify all customer touchpoints from initial awareness to post-purchase support to pinpoint opportunities for engagement and potential friction points.
  • Consistently deliver a high-quality product or service that meets or exceeds customer expectations.
  • Acknowledging and sharing this content can boost engagement and build social proof.

Requirements

  • 10+ years in the pharmaceutical/biotech industry.
  • Minimum 5 years managerial level work experience.
  • Proven track record of attaining organizational and personal objectives.
  • Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas.
  • Degree required; MBA desirable.

Skills

  • Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases.
  • This position will be based in Bridgewater and will be a member of the Commercial LT.

Compensation

  • The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting.

Benefits

  • Performance-based bonus and/or equity is available to employees in eligible roles.
  • Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one.

Company info

  • Proactively addressing client concerns, managing escalated complaints, and advocating for customer needs internally to ensure the company effectively responds to market initiatives and challenges.
  • Leading the development of external communication strategies, managing channels, and coordinating events or programs (such as loyalty programs or industry forums) to keep customers informed and engaged with the brand.
  • Communication & Events: Leading the development of external communication strategies, managing channels, and coordinating events or programs (such as loyalty programs or industry forums) to keep customers informed and engaged with the brand.
  • Build a Brand Community: Create online forums, social media groups, or host events where customers can interact with each other and the brand.
  • Encourage User-Generated Content: Invite customers to share their experiences, reviews, and photos/videos using the product. Acknowledging and sharing this content can boost engagement and build social proof.
  • Create online forums, social media groups, or host events where customers can interact with each other and the brand.
  • Invite customers to share their experiences, reviews, and photos/videos using the product.
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