Savista
Customer Service Rep 1 (Medical Self Pay)
Remote - USA
Sponsorship not specifiedDetected 1 day ago
ComplianceOutbound SalesRecruitingCustomer SupportHIPAAPatient Care
About the role
- The Customer Service Representative resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
- This position is responsible for completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process.
- The hourly range for this role up to $16.00 to $18.00.
Responsibilities
- Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
- Perform routine tasks or repetitious tasks with care and attention
Requirements
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Demonstrated ability to meet performance objectives.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Must be able to pass a pre-employment background and drug screen.
- Must be available to work a shift between the hours of 9:30AM ET and 6PM ET.
- Experience with performance metrics and goals.
- Experience with dual monitoring systems.
- Experience with utilizing a dialer system.
- Experience in a performance-based commission structure.
Nice to have
- Preferred Skills
Compensation
- Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.
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This listing is sourced directly from Savista's careers page and normalized into a canonical job model.