Symbotic

Manager, Documentation

USA Wilmington, MA - HQ

Sponsorship not specified$125k-$172kDetected 28 days ago

Machine LearningContent MarketingSupply ChainOnboardingCustomer SupportLeadershipCommunicationWriting

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability.
Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.

Unify Enablement: Integrate documentation with training curricula, certifications, and field readiness programs to serve as an embedded performance support layer.
Optimize Portals: Partner cross-functionally to improve the structure, navigation, and discoverability of customer-facing knowledge portals.
Enhance Search & AI: Leverage search optimization, usability best practices, and AI-enabled delivery to maximize case deflection for Technical Support.
Maintain Compliance: Build governance frameworks for content lifecycle management, version control, and audit readiness for safety-critical or regulated content.
Innovate with AI: Identify and implement opportunities to leverage AI and automation for reliable, scalable content workflows.
Lead & Coach: Manage and develop a high-performing team of technical writers and content contributors.
In this role, you will build and govern a structured knowledge layer that deeply integrates with training, technical support, and product delivery, ensuring our documentation is optimized for scalable search, automation, and AI-driven workflows.
Integrate documentation with training curricula, certifications, and field readiness programs to serve as an embedded performance support layer.
Leverage search optimization, usability best practices, and AI-enabled delivery to maximize case deflection for Technical Support.
Identify and implement opportunities to leverage AI and automation for reliable, scalable content workflows.

Minimum 8 years in technical documentation, content strategy, or knowledge management within complex technical environments.
2 years' experience leading a team
Familiarity with AI-assisted content workflows, automation, and global localization programs.
Up to 10% of travel may be required.

The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Bachelor's degree in Technical Communication, Engineering, Computer Science, Information Science, Education, or a related field (or equivalent practical experience).
Drive Strategy: Define and lead product documentation strategies aligned with Learning COE goals to improve customer onboarding, adoption, and time-to-competency.
Sitting within the Field Learning Center of Excellence (COE), you will
The Field Learning COE is a part of the Human Resource organization which defines and scales the learning ecosystem that powers customer and field enablement.

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability.
By integrating curriculum architecture, content development, and field feedback loops, it ensures training is aligned, consistent, and directly tied to performance and business impact.

do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,

This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.