Symbotic

Symbotic

Manager, Documentation

USA Wilmington, MA - HQ

Sponsorship not specified$125k-$172kDetected 118 days ago
Machine LearningContent MarketingSupply ChainOnboardingCustomer SupportLeadershipCommunicationWriting

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odds of building a lasting career here

52Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 17 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 82%

Of 11 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • What we need As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability.
  • Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.

Responsibilities

  • Unify Enablement: Integrate documentation with training curricula, certifications, and field readiness programs to serve as an embedded performance support layer.
  • Optimize Portals: Partner cross-functionally to improve the structure, navigation, and discoverability of customer-facing knowledge portals.
  • Enhance Search & AI: Leverage search optimization, usability best practices, and AI-enabled delivery to maximize case deflection for Technical Support.
  • Maintain Compliance: Build governance frameworks for content lifecycle management, version control, and audit readiness for safety-critical or regulated content.
  • Innovate with AI: Identify and implement opportunities to leverage AI and automation for reliable, scalable content workflows.
  • Lead & Coach: Manage and develop a high-performing team of technical writers and content contributors.
  • In this role, you will build and govern a structured knowledge layer that deeply integrates with training, technical support, and product delivery, ensuring our documentation is optimized for scalable search, automation, and AI-driven workflows.
  • Proven track record of managing and developing technical writing teams.
  • Strong cross-functional relationship-building skills, with the ability to influence without direct authority across Product, Engineering, and Support.

Requirements

  • Minimum 8 years in technical documentation, content strategy, or knowledge management within complex technical environments.
  • 2 years' experience leading a team
  • Familiarity with AI-assisted content workflows, automation, and global localization programs.
  • Up to 10% of travel may be required.

Nice to have

  • Advanced degrees or certifications in Knowledge Management a plus.

Compensation

  • The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Benefits

  • Drive Strategy: Define and lead product documentation strategies aligned with Learning COE goals to improve customer onboarding, adoption, and time-to-competency.
  • Sitting within the Field Learning Center of Excellence (COE), you will
  • The Field Learning COE is a part of the Human Resource organization which defines and scales the learning ecosystem that powers customer and field enablement.
  • Bachelor's degree in Technical Communication, Engineering, Computer Science, Information Science, Education, or a related field (or equivalent practical experience).

Company info

  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • What we need
  • As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.
  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
  • As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability.
  • By integrating curriculum architecture, content development, and field feedback loops, it ensures training is aligned, consistent, and directly tied to performance and business impact.

Visa & Work Authorization

  • do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,
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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.