M&T Bank

Business Systems Analyst

Buffalo, NY

Sponsorship not specified$72k-$119kDetected 1 day ago

Data AnalysisProject ManagementAgileJiraConfluenceResearchCommunicationProblem SolvingTime Management

About the role

M&T Bank is looking for a Business Systems Analyst (BSA) to join one of eight teams working collaboratively in a large-scale Agile technology environment.
We oversee the software used every day by our bankers.
EGS has developed a reputation for embracing and staying at the forefront of the technology transformation that M&T embarked on nearly seven years ago, making it one of the most exciting, dynamic teams to join at M&T.

Ability to recommend and implement solutions.
Will assist in solution design, able to inform and direct how it should work so engineers can design how it will work.
A critical role for the BSA is to act as Testing Lead, performing the gatekeeper function for acceptance testing.
The BSA will also be heavily involved in designing, preparing, building, and executing test plans and scripts.
The BSA joining our team will possess or develop technical acumen in various technologies and integration between multiple systems (including mainframe platforms like Hogan and others, ESB, etc).
Leveraging documentation, alerting, and developing or possessing skills in the use of monitoring tools such as Jira, ServiceNow, Kibana, Confluence, and others.

Experience in user experience and research
Experience supporting, analyzing or partnering on customer servicing applications, preferably within banking or financial services.
Experience eliciting, documenting, and validating business and functional requirements in a regulated or financial services environment.
Strong verbal and written communication skills, with the ability to clearly convey complex concepts to both technical and non‑technical stakeholders.
Proficiency with personal computers and relevant software tools (e.g., documentation, analysis, and reporting tools).
Bachelor's degree

Familiarity with customer servicing procedures and operational workflows, particularly customer contact center environments, preferred.

Although the software engineers are responsible for unit and integration testing, the BSA ensures all testing is done appropriately with specified code and functionality coverage.
System and incident support including continuous monitoring of system issues, health, integrity, and incidents.

This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.