Phfa
Customer Solutions Center Representative-Bilingual
Harrisburg, PA
Sponsorship not specified$50k-$75kDetected 30 days ago
Customer SupportResearchCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills
About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- This role is responsible for providing accurate information, resolving inquiries, and delivering high-quality customer service related to housing programs and loan servicing.
Responsibilities
- Document all customer interactions accurately in the system
- Informed about customer service strategies and PHFA Homeownership programs and outside partners' housing related initiatives that assist with informational delivery to PHFA callers.
- Maintain compliance with federal, state, and agency regulations
Requirements
- Basic computer proficiency and ability to learn loan servicing systems
- Ability to handle confidential information with discretion
Nice to have
- Experience in financial services, mortgage servicing, or housing programs
- Knowledge of basic mortgage terminology
- Professional Communication
- Team Collaboration
- Compliance Awareness
- Core Competencies
- Answer inbound calls (approximately 50-75/day) and respond to customer inquiries regarding housing programs and mortgage loan accounts
- Provide information related to loan balances, payment history, escrow accounts, due dates, and payoff requests
Compensation
- $50k-$75k
Company info
- Support customers experiencing financial hardship by providing information on available assistance or loss mitigation options (as directed)
This listing is sourced directly from Phfa's careers page and normalized into a canonical job model.