Inovalon

Implementation Advocate

Remote- United States

No sponsorship$61k-$89kDetected 5 days ago

LinuxComplianceProject ManagementSalesforceCRMEmployment LawHIPAACommunicationOrganizational SkillsMicrosoft Office

About the role

The team is evolving from transactional service delivery toward a more strategic advisory model, making this an opportunity to grow alongside a team that is expanding its scope and impact.
Troubleshoot issues using an analytical approach and escalate following defined procedures, ensuring timely communication to customers and internal teams;

Manage the client onboarding experience from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly;
Maintain compliance with Inovalon's policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.
Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility;
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments.
By embracing inclusion, we enhance our work environment and drive business success.

Minimum 2 years of experience implementing or supporting software in a high-volume environment;
familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271);
Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux);
Familiarity with project management fundamentals;
This is an IC-level role suited to someone who is client-facing, solutions-oriented, and brings a working knowledge of revenue cycle management.
Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

Familiarity with clinical environments such as Ambulatory, Post-Acute, or Acute care settings;
Experience with patient payment platforms or scheduling and time and attendance software.
Bilingual (Spanish) is a plus.
Physical Demands and
Proficiency in Microsoft Office suite
experience with CRM systems such as Salesforce is a plus;

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics.
At Inovalon, we believe that when our customers are successful in their missions, healthcare improves.
Therefore, we focus on empowering them with data-driven solutions.
And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs.
Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Set and manage project timelines, milestones, and expectations with customers and internal stakeholders;

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3).

This listing is sourced directly from Inovalon's careers page and normalized into a canonical job model.