Zensurance

Commercial Insurance Retention Associate (Remote First)

Toronto, ON

Sponsorship not specifiedCAD 52k-CAD 58kDetected 140 days ago

CRMSalesCommunicationCollaboration

About the role

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience.
Our Retention team is the frontline for keeping client accounts in good standing.
Here's what makes our team special: ✔ We Fuel Your Growth We invest in your learning with a broad training schedule in your first three months.

Broker Partnership: Assist our broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
Tech-Driven Support: Monitor Slack alerts, schedule automated client messaging, and jump into clean-up projects to keep our data accurate and reliable.
Reporting to the Team Lead, you'll play a huge part in our service cycle, making sure "behind-the-scenes" operations turn into a seamless experience for our clients.
Assist our broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
If you need support, let us know, we're here to help.
Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
Virtual & in-person team-building events to strengthen our culture We're building something special.

Operational Foundation: 1+ year of experience handling administrative tasks, data entry, or high-volume operational workflows.
Client-First Mindset: A strong orientation toward both internal and external service-you enjoy helping colleagues and clients alike.
Communication Skills: Excellent phone and interpersonal skills, with the ability to translate technical billing issues into clear solutions.
Detail & Deadline Driven: Sharp attention to detail with the ability to multitask in a fast-paced, dynamic environment without losing accuracy.
1+ year of experience handling administrative tasks, data entry, or high-volume operational workflows.
Sharp attention to detail with the ability to multitask in a fast-paced, dynamic environment without losing accuracy.

Excellent phone and interpersonal skills, with the ability to translate technical billing issues into clear solutions.
However, please don't use AI assistants during the live interview itself.
Digital Literacy: Comfortable using Google Workspace, Slack, Zoom, and modern CRM/office software.

Home office allowance to create a comfortable workspace
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first 🚀 Investing in Your Growth
Education assistance reimbursement for courses, conferences, books, and memberships
Drive Financial Health: Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you!

Zensurance is redefining commercial insurance for Canadian businesses.
Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
Business is hard work, but insurance doesn't have to be!
We empower business owners with simple, tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values: DELIVER - We set ambitious goals and achieve them.
INCLUDE- We foster an open and safe space for all.
Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte's Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte's Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation.
You'll work closely with our customers and external financing partners to resolve billing hurdles and ensure every account stays on track.
INTEGRITY- We do what's right.

This listing is sourced directly from Zensurance's careers page and normalized into a canonical job model.