Secureframe

Customer Education & Content Manager

New York, NY · Director

Sponsorship not specified$100k-$120kDetected 77 days ago

ComplianceCustomer SuccessCommunicationCollaboration

About the role

Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture.
For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role.
As Secureframe grows its SMB and mid-market customer base, including customers at lower price points who need to succeed independently, scalable self-serve education is no longer optional.

With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes' next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.
This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support.
We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers.

Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

Industry-competitive salary and equity
Medical, dental, and vision benefits for you and your dependents
Flexible time off so you can rest, recharge, and stay at your best
Paid family leave
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As Secureframe grows its SMB and mid-market customer base, including customers at lower price points who need to succeed independently, scalable self-serve education is no longer optional. A well-built training academy reduces time-to-value, drives deeper product adoption, and ensures customers are getting full value from their investment without requiring 1:1 time from our team for every question.
What You'll Own
A well-built training academy reduces time-to-value, drives deeper product adoption, and ensures customers are getting full value from their investment without requiring 1:1 time from our team for every question.
At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company.

This listing is sourced directly from Secureframe's careers page and normalized into a canonical job model.