Promise
Customer Service Specialist
Pittsburgh, Pennsylvania · Full-time
Sponsorship not specifiedDetected 44 days ago
AccountingSupply ChainLogisticsERPCustomer SuccessCustomer SupportResearchLeadershipCommunicationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- This role serves as a critical liaison between Sales, Operations, Inventory Control, Supply Chain, Accounting, and customers to ensure timely and accurate order processing, shipment execution, and overall customer satisfaction.
- The ideal candidate thrives in a fast-paced manufacturing environment, is detail-oriented, proactive, and solutions-driven, and is comfortable balancing administrative responsibilities with customer-facing communication and internal operational coordination.
- This is an in-office position requiring a minimum of four days per week onsite presence and reports into Commercial Leadership.
Responsibilities
- Manage customer order entry, processing, maintenance, and invoicing activities in an accurate and timely manner
- Work closely with warehouse, production, and transportation teams to support shipment scheduling and delivery execution
- Support Commercial Leadership and Sales teams with reporting, customer follow-up, deductions research, and issue resolution
- Maintain organized documentation and records related to orders, shipments, and customer communications
- Provide general administrative and operational support to the Commercial organization as needed
- Our commitment is to continually challenge the norms of traditional confectionery, pushing boundaries to deliver exceptional experiences.
Requirements
- 2-4 years of experience in customer service, customer success, order management, logistics coordination, or related operational support role within manufacturing, CPG, food, or distribution environments.
Nice to have
- Accounting or related field, equivalent experience or higher.
- Essential Functions
- Coordinate and monitor order flow from receipt through shipment and delivery while proactively communicating updates, delays, shortages, or issues
- Assist in managing customer inventory requirements, allocations, order revisions, routing compliance, and shipping documentation
- Respond promptly and professionally to customer inquiries regarding orders, shipments, product availability, and service concerns
- Assist in identifying operational inefficiencies and recommend process improvements to enhance customer experience and internal execution
Skills
- Knowledge, Skills, and Abilities
- Excellent organizational skills with strong attention to detail and follow-through
- Strong written and verbal communication skills
Compensation
- Competitive base salary commensurate with experience and bonus plan based on business performance.
Benefits
- Competitive base salary commensurate with experience and bonus plan based on business performance.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- Retirement savings plan with company match.
Company info
- Act as a liaison between Sales, Operations, Inventory Control, Logistics, Accounting, and customers to support seamless order execution
- At Promise Confections, we take immense pride in being an award-winning manufacturer of everyday chocolate and confectionery products.
Equal opportunity
- promiseconfections.com
- Promise Confections is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
- All employment decisions are based on valid job ‐ related requirements
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