Expedia Group
Manager II, Vrbo Traveler Improvement
Austin Domain 11 - HomeAway · Mid
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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Green-card filing pattern in this occupation
Green-card intent detected
Green-card follow-through: 75%
Files H-1B transfers
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About the role
- Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
- The total cash range for this position in Austin is $110,500.00 to $155,000.00.
- Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Responsibilities
- Builds subject matter expert knowledge of tools, products, policies, and processes
- Builds relationships with key individuals within the team and with other department, organization, and external partners
- Work closely with teams across Vrbo/Expedia to establish a stronger process for better agent/partner experience that also reflects in Customer's journey/experience
- Identifies drivers for fluctuations against KPIs and develops remediation plans
- Looks for solutions which go beyond the individual customer* resolution, also focusing on how to prevent poor customer* experiences in the future, and works with teams across the business to implement these solutions
- Contributes to and develops summary of business performance to key stakeholders
- Demonstrates ability to manage several tasks and meet deliverable deadlines
- Manages workloads to ensure all team members are fully deployed and skills are matched to the work requirements
- Performance & Analysis: Proven track record of exceeding KPIs and SLAs, with sharp analytical skills to interpret data and drive actionable insights.
Nice to have
- Tools & Sector Knowledge: Proficient in MS Office
- experience in travel or eCommerce environments is a plus.
Compensation
- $111k-$155k
Benefits
- Benefits and perks
Company info
- At Expedia Group, we help travelers explore the world, one journey at a time.
- Introduction to the team The Vrbo Traveler Improvement Team defines how the network of Trusted Travel Advisors helps customers at every step of their travel experience.
Equal opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Visa & Work Authorization
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.