Ext
Field Service Technician
Etobicoke, Ontario
Sponsorship not specified$47k-$53kDetected 25 days ago
ExpressProject ManagementCustomer SupportCommunicationMicrosoft Office
About the role
- A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
- In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.
- Job Description This position is extremely important to Woodbine's success.
Responsibilities
- Perform and document regular quality assurance checks to ensure Operators are meeting standards set out in the Agreement, which include but are not limited to, the inspection of washrooms, lighting, signage (indoor and outdoor), customer furniture, TV monitors/video feeds, Tote equipment, ambient air temperature and the general cleanliness of each Teletheatre.
- By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people.
- Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.
- Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors.
Requirements
- Ensure Teletheatres operate in compliance with all Mandatory Security Requirements and discretely complete the required tests to ensure that security equipment is in proper working order.
- Perform basic frontline maintenance on the betting terminals on a per visit or on an as required basis.
- Assist Teletheatre Operators with operational system equipment, malfunctions and follow up on all issues with WEG departments as required.
- Provide operational support at Greenwood Teletheatre, WEGZ Stadium Bar, and Mohawk Racebook when required.
- Ensure all required regulatory licensing information (CPMA, AGCO HORSE RACING, etc) is posted and updated as necessary.
Skills
- General knowledge of Amtote Wagering systems is an asset
- General time and project management skills with the ability to effectively multi-task and work independently
- Minimum Grade 12 or equivalent
- Minimum of 2 years' experience in a multi-unit customer services/operations related field or similar environment.
- Valid "G" Class license with a minimum of 5 years driving experience and clean record
- Office, racetrack and off-track environments where there is physical discomfort, due to temperature, dust, or noise
- Occasional bending, carrying, climbing, lifting, pulling, pushing and reaching/crouching
- Regular interruptions, with multiple demands and time pressure
- Must be willing to work on call, on various shifts including evenings, weekends, holidays as required.
- Must be willing to carry company provided communication devices for business related purposes
- Education and Experience
Compensation
- The target hiring salary range for this position is $47,000 - $53,000.
- This range is not a guarantee of compensation.
- Perform annual betting terminal maintenance at all locations.
Benefits
- Building on our rich past, we are surging ahead to the future with an energized, new vision.
- Final placement within the range depends on factors such as internal equity, market conditions, and the candidate's experience, skills, and qualifications relevant to the role.
- Diversity, Equity, Inclusion and Belonging
Company info
- Monitor the levels of service provided to customers and provide feedback/improvement opportunities to Teletheatre Operators. Refer all serious matters to the Manager, as appropriate.
- Regularly engage customers to gather experience opinion information either through formal surveys or informal discussions to help formulate customer experience improvement opportunities.
- Submit requests and deliver replacement HPI cards to customers and meet to pay found Cash Claims.
- The purpose of this position is to supervise the day to day operational needs of the Champions Off-Track Wagering network, to support Teletheatre operators in ensuring that the wagering experience for customers in all Teletheatres is consistent with established departmental standards and to maintain the betting terminals.
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