Sent
Technical Account Manager
New York City
Sponsorship not specifiedDetected 42 days ago
RESTCustomer Success
About the role
- You'll get customers live, keep them healthy, and grow them.
- This is as much a coding role as an account role.
- When an integration stalls, you open the editor.
Responsibilities
- Review customer code, build sample integrations and test scripts, reproduce issues, and pair with customer engineers when implementation work stalls.
- Drive expansion by identifying growth opportunities and partnering with sales on larger accounts.
- Build repeatable onboarding and account-management processes as the function grows.
Requirements
- Experience as a Technical Account Manager or similar solutions, implementation, or technical CSM role in telecom, CPaaS, or messaging.
- Experience with 10DLC/TCR registration, WhatsApp Business Accounts and templates, toll-free verification, and short codes.
- Strong troubleshooting skills and the ability to communicate clearly with both developers and business stakeholders.
Compensation
- Competitive compensation - flexible with years and depth of experience
Benefits
- Meaningful equity with high growth potential
- Competitive compensation - flexible with years and depth of experience
- Top-tier medical, dental, vision fully covered
Company info
- Own onboarding and go-live for contracted customers: scope use cases, design integrations (REST APIs, webhooks, sender setup), and launch across 10DLC/TCR, WhatsApp, toll-free, and short code.
Visa & Work Authorization
- Advise on resilient, compliant, and cost-effective messaging architectures, including sender strategy, retry logic, idempotency, fallback, and opt-out handling.
This listing is sourced directly from Sent's careers page and normalized into a canonical job model.