Appriss Retail

Senior Renewals Manager

Remote (United States) · Senior

Sponsorship not specifiedDetected 23 days ago

SalesforceCRMSalesAccount ManagementPipeline ManagementForecastingExcelCustomer SuccessOrganizational SkillsMicrosoft OfficeSharePoint

About the role

Our products- Engage to reduce returns, Secure to cut shrink, and Incident to centralize visibility-help retailers move from reactive loss control to strategic profit protection.
Together, they empower organizations to make better operations decisions, strengthen accountability, and put h undreds of millions back to the bottom line.
This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth.

About Appriss Retail Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents.
Covering 40% of all U.S. transactions and active in 45 countries, Appriss Retail is trusted by 60+ of the top 100 U.S. retailers to deliver lasting performance improvement.
This is a high-impact individual contributor role reporting directly to the Chief Customer Officer - and a significant opportunity to help shape how Appriss Retail drives world-class retention and grows revenue across its existing customer base.
own the renewal process end-to-end - quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.

Knowledge, Skills, & Abilities 7+ years in a commercial role - renewal management, account management, or B2B sales - with a track record of driving strong retention and managing complex renewal cycles.
Experience with subscription renewals and commercial processes in a SaaS environment
comfort managing a high-volume, high-stakes renewal portfolio.
Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy.
Strong forecasting instincts - you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy.
A collaborative mindset: you work with account teams, not around them - renewal success here is a team sport.
Salesforce proficiency expected.
you bring the commercial expertise to help work through it.
Highly organized with strong CRM discipline; Salesforce proficiency expected.

Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus.

Education & Experience Bachelor's Degree or equivalent.
Benefits At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond.
We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit.
You'll also have access to learning and development opportunities to help you grow your career.
Our benefits support your well-being so you can perform your best in every part of life.

Remote Compensation range reflect base compensation.
This job is also eligible for commission.
We are proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to protected characteristics.
Overview We are looking for a Senior Renewals Manager to join Appriss Retail's commercial team.

This listing is sourced directly from Appriss Retail's careers page and normalized into a canonical job model.