Measured

Sr. Manager, Customer Success

Austin, Texas, United States · Senior

Sponsorship not specifiedDetected 98 days ago

A/B TestingMarketing AnalyticsGoogle AnalyticsExcelPerformance ManagementCustomer SuccessLeadershipCommunicationMicrosoft Office

About the role

This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured's top brands, owning the delivery and strategic application of our marketing analytics framework.
As a senior leader within a customer-success-driven organization, you will represent the full breadth of Measured's technology, services, and thought leadership in every interaction.
You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management.

In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design.
You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges.
Own gross revenue retention and net revenue retention goals within your book of business.
Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
Manage adoption across all stakeholders for Measured products and services.
Deliver client training curriculum.
Design and interpret in-market experiments across addressable media channels.
Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.
Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments.

Ideal Experience 7+ years of experience with client services management.
Familiarity with ad-tech and MarTech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
Takes initiative to improve and try new things Ability to work independently with minimal supervision within a strong team environment Comfortable with rapid change Values diversity and integrity

Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.

Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products.

This listing is sourced directly from Measured's careers page and normalized into a canonical job model.