OU Medicine, Inc.

Patient Ambassador

Oklahoma City

Sponsorship not specifiedDetected 7 days ago

ComplianceLeadershipCommunicationAdaptability

About the role

Essential Responsibilities: Responsibilities listed in this section are core to the position.
Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer.

Maintain and support client (patient, family, unit leadership) satisfaction across assigned areas.
Participate in hospital committees (e.g., Patient Satisfaction, Nursing, Administration, HCAHPS) to support communication and collaboration.
Implement patient satisfaction programs at the unit level in alignment with corporate and division standards.
Notify EVS leaders when corporate quality and service standards are not met and support corrective actions.
Maintain awareness of industry and organizational patient satisfaction updates and practices.
Collaborate with other Patient Ambassadors to share ideas and best practices.
Interface proactively with support departments to help achieve optimal patient and operational outcomes.
Performs other duties as assigned.
Support compliance with applicable regulatory and accreditation requirements (e.g., CMS, Joint Commission).
Collaborate closely with on‑site management teams to reach operational goals.

License(s)/Certification(s)/Registration(s) Required:
Knowledge, Skills and Abilities:
Strong written and verbal communication skills, including the ability to compose clear reports and communicate professionally with patients, staff, and leadership.
Administer required surveys and other feedback mechanisms

Ability to administer surveys and feedback tools accurately and complete timely follow‑up and reporting.
Service‑oriented mindset with the ability to model respectful, hospitality‑focused interactions.
Foundational knowledge of patient satisfaction measurement methods and basic understanding of HCAHPS concepts.
Proficiency with standard office software and survey/reporting systems.
Demonstrated initiative, adaptability, reliability, and ethical conduct.
Working knowledge of office procedures and basic administrative practices.
Ability to apply knowledge of the working environment to meet unit goals and objectives.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Foster and model a strong service‑first culture grounded in respect and proactive support for customers.
Demonstrate effective communication and active listening with clients, customers, and employees.

Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
equal opportunity employer.

This listing is sourced directly from OU Medicine, Inc.'s careers page and normalized into a canonical job model.