Heihotels

Front Desk Agent-Part Time

Westin Dallas Stonebriar Resort & Spa - Frisco, TX · Part-time

Sponsorship not specifiedDetected 5 hours ago

ResearchCommunication

About the role

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Responsibilities

Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Perform any other job-related duties as assigned.
Ability to establish and maintain effective working relationships with associates, customers and patrons.

Requirements

Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice to have

Hotel experience preferred.

Skills

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Qualifications and Skills
Effective verbal and written communication skills.

Compensation

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? No

Company info

The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space. Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work. The resort's vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests.
Luxurious in experience, but not too uptight.
We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco.
The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space.
Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work.
The resort's vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth.
You can be part of a passionate team that has fun, works hard, and loves one another.
When you join the HEI family, you also get the benefit of the HEI Loves culture.
HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.
Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.
Don't meet every single requirement of this job?

Equal opportunity

Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
equal opportunity employer.

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