Tonkean

Engagement Manager

Remote (US) · Vp

Sponsorship not specified$135k-$150kDetected 356 days ago

Project ManagementJiraSalesforceBudgetingProcurementCommunicationProblem SolvingTime ManagementAdaptability

About the role

Tonkean is seeking an experienced Engagement Manager to oversee implementations for our enterprise customers.
You should be comfortable with interacting with various levels of the client, from project managers to subject matter super admins to senior stakeholders.
These implementations are generally multi-phased, 4+ months, cross-departmental programs which require deploying Tonkean into complex enterprise IT, Procurement, Legal, and other departments, interfacing with other vendor solutions, and legacy applications.

You will interface with both project team members and IT leaders, establish credibility and confidence from the first meeting, and manage customer expectations throughout the project journey.
This is a highly visible role, requiring you to partner with both external and internal teams to drive projects to successful completion.
Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders.
Partner with internal Tonkean teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against.
Triage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation. Understand what is in scope for this phase and what can (and should) be pushed to a later phase.
Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses.
Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work
Proven experience leading implementation teams to deliver multi-workstream projects.

At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully managing enterprise scale projects.
Experience working with Fortune 500 companies with an understanding of operational workflows.
Must be able to confidently interface and build trust with IT and Director/VP level audiences in Fortune 500 companies.
Experience with a global, distributed workforce internally and expertise in managing diverse clients across the globe.
Experience in project management software packages - how to set them up and use them to show project progress, burndown charts, resource allocation.
Hands-on knowledge of Atlassian JIRA and Salesforce
experience with Google suite of software and Slack.
Ability to standardize through project management templates to efficiently coordinate multiple projects at once and provide a rollup program management view.
Ability to travel based on customer and project needs.

Competitive compensation & equity package
401k, Medical, dental, and vision insurance
Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.

Provide project management for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time and with high quality outcomes.

This listing is sourced directly from Tonkean's careers page and normalized into a canonical job model.