Nexus Cognitive

Technical Account Manager

Atlanta HQ · Principal

Sponsorship not specified$10k-$16kDetected 55 days ago

SnowflakeDatabricksKubernetesKafkaSparkAirflowAgentic AICadenceLeadershipCommunication

About the role

This is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts.
The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org).
Credibility is earned through technical depth, not relationship tenure.

Be the NX1 technical voice across the customer's daily technical operations - architecture review boards, security reviews, design discussions, integration planning, platform governance forums
Translate between the customer's technical reality and NX1's engineering team - escalations, design clarifications, roadmap requests - without losing fidelity in either direction
Read design documents and ask the right questions
defend or challenge design choices constructively
Own the NX1-side technical context for each account you cover - keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
Maintain working relationships with the customer's technical middle layer - senior ICs, tech leads, engineering managers - not just the architecture leadership
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
Strong written technical communication - design memos, architecture decision records, exec briefs that hold up to senior technical review

10-16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
Track record of being the customer's technical go-to person at a prior vendor engagement - named examples of "the customer's senior architects asked for me by name on this kind of problem"

85+ open-source tools pre-integrated.
AI-native automations that deploy and self-heal the stack without human toil.
It's working, and fast.
Our platform processes credit risk data for 90%+ of US small businesses - 40M+ - every month.
Intent signals for 300M+ subscribers monthly for Africa's largest telco.
The data and AI layer for a Top 3 US bank.
A collaborative team culture built on curiosity and respect
Challenging work where your contributions clearly matter
A leadership team that invests in learning and development
The opportunity to work at the intersection of cloud, data, and AI innovation

We're the converged data platform for the AI era - composable by design, built on an open-source foundation, and AI-native from the ground up.

This listing is sourced directly from Nexus Cognitive's careers page and normalized into a canonical job model.