Omniscient Digital

Account Manager

USA - Remote · Exec

Sponsorship not specifiedDetected 78 days ago

SEOContent MarketingAccount ManagementCollaborationMentoringPublic Speaking

About the role

You'll be joining a function that's actively being built, and you'll co-shape what "great" looks like alongside your fellow AMs and our Chief Client Officer.
This role is accountable for client retention, net revenue retention, and overall client satisfaction.
Success means turning SEO and content into measurable pipeline, securing renewals, and converting smart expansion opportunities into closed work.

Own the relationship.
If something is unclear on an account - who owns the deck, what the narrative should be, when the renewal motion starts - you make it clear.
Own the narrative.
Own renewals end-to-end.
You own the timeline, the prep, the deck, the narrative, the pricing conversation, and the close.
Strategists support proof; you own the outcome.
Forecast renewal value, build QBR/EBR decks, align on scope and budget, and manage change orders.
Drive expansion.
When you sell a new service or channel into an account, you own the execution path - getting the right people in the room, on the agenda, and tied to outcomes. "Sold" is the start of the work, not the end.
Lead executive conversations. Frame trade-offs, handle objections in the moment, reframe flat or ambiguous performance with honesty and a plan forward, and turn data into persuasive narratives that protect and grow accounts.

4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services - agency experience required.
Experience working with B2B clients and a real understanding of the B2B business model and pipeline mechanics.
Proven narrative chops.
You can translate delivery into business outcomes for executives (CEOs, CMOs, VPs) and reframe flat performance without losing the room.
Profit share - Opportunity to participate in quarterly profit share program after 1 year of employment

Health insurance - 90% of medical, dental, and vision insurance premiums paid for employees in the US
Unlimited vacation - We trust you to take care of your work and communicate when you need time off.
Learning and development stipend - $2,000 to spend on professional development after 1 year of employment
Networking stipend - $50 per month to spend on coffee or lunch for professional networking

This listing is sourced directly from Omniscient Digital's careers page and normalized into a canonical job model.