Dexterity
Robotics Field Engineer (Gardena, CA)
Gardena, CA
Sponsorship not specifiedDetected 175 days ago
PythonFull-Stack DevelopmentSQLLinuxGrafanaJiraSupply ChainLogisticsZendeskRoboticsCommunicationProblem Solving
About the role
- As a Mech Specialist, you will be the primary engineer to operate our product at the customer site, and be the first point of contact for troubleshooting issues, and providing communication to our development team.
- This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions.
Responsibilities
- Act as super-user, first line of support, and liaison between DGS and Dexterity.
- System Operation: Safely operate Mech and materials handling systems. Manage daily workflow, including package exception handling.
- perform initial T0 troubleshooting. Validate fixes in the field and close out issues with Echo/Delta teams. Track issue lifecycle on site until closure.
- Reporting: Provide daily internal updates and KPI reports. Deliver daily customer-facing reports on operations status.
- Customer Interface: Align pilot schedules with local operations team. Support customer training sessions and act as a trainer for new users.
- Feature Deployment: Execute SW upgrades/downgrades and RFT (Request for Test) activities for software and hardware. Manage test packages and coordinate new feature validation.
- Maintenance & Logistics: Manage spares, tools, and maintenance cage. Support preventive maintenance activities as directed by Echo/Delta.
- Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
Requirements
- Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL)
- Familiarity with tools like Jira, Zendesk, and knowledge base platforms
- Experience managing spares, executing RMAs, and coordinating with supply chain or service teams
- Ability to read schematics, wiring diagrams, and mechanical drawings
- Experience supporting warehouse robotics or industrial automation systems
- Prior field service engineering or hardware NPI commissioning experience
- Knowledge of application-layer debugging, especially for real-time systems
Skills
- Manage spares, tools, and maintenance cage.
- Support preventive maintenance activities as directed by Echo/Delta.
Benefits
- Act as the face of Dexterity Engineering in the field-resolving chronic issues and maintaining long-term system health.
- Continuous Learning: Build knowledge base of operations, troubleshooting, and reporting.
Equal opportunity
- Employer: We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Dexterity's careers page and normalized into a canonical job model.