Meta
Office (DocuCare) Level 2 - Federal Account only - SCA
Fairfax, VA, United States
No sponsorshipDetected 2315 days ago
Customer SupportCommunicationProblem Solving
About the role
- must have computer skills (remedy ticketing) and secret clearance
- • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Requirements
- must have computer skills (remedy ticketing) and secret clearance
- Contact service as required (Xerox and 3rd party)
- Utilize Xerox web-based applications as required to include Service Call Handling
- Perform printer mapping to PC as required
Skills
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
- EDUCATION: Minimum High School diploma or equivalent
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from Meta's careers page and normalized into a canonical job model.