Similarweb

Customer Success Manager, Investors

New York, NY

No sponsorship$84k-$114kDetected 16 hours ago

Data AnalysisProject ManagementFinancial ModelingExcelCustomer SuccessCollaborationMentoringPublic Speaking

About the role

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights.
Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.
Are you passionate about capital markets, data analytics, and client engagement?

Data Analysis & Storytelling: Analyze digital traffic and engagement data to create compelling, insight-rich backtests and narratives tailored to investor KPIs. Deliver insights through presentations, reports, and real-time consults.
Customer Enablement: Own the onboarding journey, training users to become power users of the platform and data. Equip clients with the skills and context needed for long-term success.
Relationship Building: Cultivate deep, long-term partnerships by understanding each client's strategic goals and aligning our solutions to support them.
Analytical thinker who can quickly dissect complex problems and design data-driven solutions.
At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture.
You'll find the resources you need to take the initiative and create meaningful change within the organization.
We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work.

Strong knowledge of the financial services ecosystem -ideally with hands-on experience with Hedge Funds, PE, VC, and/or Investment Banking.
Bachelor's degree in Finance, Economics, Business Strategy, or related experience.
Proficiency in Excel (including financial modeling) and familiarity with APIs, Excel Plug-ins, and advanced analytics tools.

The base salary range for this position in the New York City area is $84,000 to $114,000, plus benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.
In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $163,000, depending upon the final terms of employment and achievement of established targets.
The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations.

Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Anticipate pain points, mitigate churn risks, and identify upsell opportunities.
Ensure customers are fully engaged and realize the "so what?" behind every data point.
You'll actually love the product you work with: Our customers aren't our only raving fans.
When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
People want to work in a place where they can be themselves.
We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience.
We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Proactive Client Management: Anticipate pain points, mitigate churn risks, and identify upsell opportunities. Ensure customers are fully engaged and realize the "so what?" behind every data point.

This listing is sourced directly from Similarweb's careers page and normalized into a canonical job model.