Clutch
Director of Professional Services
United States · Director
Sponsorship not specifiedDetected 22 days ago
A/B TestingCadenceLeadership
About the role
- As we scale, delivery is a core growth lever.
- How fast and efficiently we take customers live and into value directly sharpens our edge in the market.
- Our Professional Services team is responsible for implementing Clutch products for our Credit Union customers, and carrying them to lasting value.
Responsibilities
- Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it's leaving speed and efficiency on the table.
- Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics.
- Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality.
- Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback.
- Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people.
- A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
- High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine "today's role" rather than defaulting to traditional playbooks or how things have always been done.
Nice to have
- Familiarity with PSA tools and SaaS delivery analytics.
- Financial services, fintech, or other regulated-industry experience strongly preferred.
Compensation
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Benefits
- Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.
- Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Prioritize your well-being with comprehensive health and dental insurance plans.
Company info
- Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions
- we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
- Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Our organization participates in E-Verify. Click here https://www.e-verify.gov/about-e-verify/what-is-e-verify to learn about E-Verify.
- Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members.
- A Note About AI at Clutch
- We use it often and encourage our team to creatively and effectively leverage AI tools in their work.
- Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members.
- As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.
- Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
- By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies.
- This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
- Clutch is an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This listing is sourced directly from Clutch's careers page and normalized into a canonical job model.