Phonely

Customer Success Representative

San Francisco, California

Sponsorship not specifiedDetected 99 days ago

Agentic AISalesAccount ManagementCustomer SuccessLeadershipCommunication

About the role

This is a hands-on, customer-facing role where you'll be the first point of contact for businesses getting started with Phonely and the person who keeps them running smoothly after launch.
Think of this as the training ground for enterprise customer success.
You'll start by managing our highest-volume segment, learning the product inside and out, running demos, handling onboarding calls, and resolving issues in real time.

Manage inbound support requests and ensure timely, high-quality resolution
Document customer feedback and relay product insights to the team
Build and maintain relationships with key contacts at each account
Collaborate with the sales team on handoffs and upsell opportunities
1-3 years in a customer-facing role (customer success, account management, support, or similar)

Experience in SaaS, AI, or telecommunications
Familiarity with APIs, webhooks, or integration workflows
Previous experience running product demos or onboarding sessions
Background in a high-growth startup
Why Join Phonely
We take the work seriously without taking ourselves too seriously.
You will work directly with the CS team and founders and have real ownership over the customer experience from day one.
15-min intro call to evaluate fit

Monitor account health, proactively identify risks, and intervene before problems escalate
Comfortable learning technical products quickly and explaining them to non-technical people

At some point in the future, every business will answer their phone with voice AI.
We are building the platform that makes it possible.
Phonely builds conversational voice AI agents for high-volume phone workflows.
Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.
We are growing fast, our customer base is scaling, and we need someone to make sure every business on our platform gets the attention they need to succeed.
You'll work closely with our existing CS team and engineering to make sure customers are getting value from day one.
Onboard new SMB and mid-market customers end-to-end, from first call to live deployment
Run product demos and training sessions to help customers get the most out of the platform
Troubleshoot technical issues with customers, escalating to engineering when needed

This listing is sourced directly from Phonely's careers page and normalized into a canonical job model.