Ellipsis Health
Director of Customer Success
San Francisco - Remote · Director
Sponsorship not specified$150k-$190kDetected 63 days ago
ReactAgentic AIComplianceProduct ManagementProduct StrategyStakeholder ManagementSalesforceForecastingCustomer SuccessHIPAALeadershipProblem Solving
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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Files H-1B transfers
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About the role
- You will be responsible for ensuring that Sage, our autonomous voice AI assistant, becomes embedded in real clinical and operational workflows - not just launched, but adopted, measured, and expanded.
- This is not a traditional Customer Success role focused solely on relationship management.
- You will define what "great implementation" looks like in a category that is still being created.
Responsibilities
- You should enjoy working cross-functionally - aligning Sales, Product, Engineering, and Operations around what it actually takes to deliver value in the real world.
- Expansion Strategy: Develop and operationalize the land-and-expand motion across use cases, business units, and stakeholders within customer organizations.
- Sales-to-Delivery Alignment: Partner with Commercial to ensure deals are structured for successful implementation and smooth handoffs into delivery.
- Proven ability to manage multi-threaded relationships across executives, clinical leaders, operational teams, and technical stakeholders
- Operational Process Building:
Compensation
- Salary and Benefits
Benefits
- Ellipsis Health is redefining how care teams engage and support patients through voice-based artificial intelligence.
- Our Voice AI Care Manager, Sage, delivers empathetic, real-time conversations that help health plans and care management teams scale outreach, reduce operational bottlenecks, and improve member experience and outcomes.
- 8+ years leading customer success, implementation, or delivery for complex enterprise SaaS or health technology customers
- Healthcare Environment Familiarity:
- Experience working with health plans, risk-bearing providers, MSOs, or regulated healthcare workflows involving PHI/HIPAA considerations and keen understanding of care management operations, workflows, and strategies.
Company info
- The Customer Success team is responsible for turning customer commitments into realized value.
- We sit at the center of the post-sales lifecycle - partnering with Commercial, Product, Engineering, and Operations to ensure every deployment is successful, measurable, and expandable.
- Our work begins once a deal is signed but doesn't end at go-live.
- We lead customers through onboarding, integration, adoption, optimization, and expansion, translating customer goals into structured execution plans and ensuring Ellipsis' AI becomes embedded in real clinical and operational workflows.
- As the company scales, the team's role is evolving from delivering individual successful projects to building a repeatable operating model for enterprise healthcare deployments.
- We operate as both operators and architects:
- directly supporting key customer engagements while also building the playbooks, success metrics, and operating rhythms that allow the organization to grow predictably.
- By creating clarity across teams and accountability across the lifecycle, the team ensures Ellipsis delivers durable outcomes - not just successful launches.
- In this role, you will lead customers through the transition from contract to operational reality.
- Customer Value & Retention: Drive adoption and outcomes across accounts, ensuring customers achieve measurable operational and clinical value and renew successfully.
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This listing is sourced directly from Ellipsis Health's careers page and normalized into a canonical job model.