Air Liquide

Branch Operations Manager

Montreal, QC - Boul

Sponsorship not specifiedDetected 14 days ago

ExpressSAPLogisticsProcess ImprovementPerformance ManagementHRISLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

The BOM assists the District Manager (DM) by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the District Branch operations.
The BOM is responsible for delivering performance at the branch level, while providing analytics, evaluation, and reporting of Branch metrics and pricing initiatives.
Ensures a culture of performance and safety that employees thrive in, while overseeing point-of-sale retail operations, merchandising, order-taking, equipment rental, and repair functions.

Assists and supports the District Managers (DMs) and Branch associates comply with Safety Management Systems in conjunction with the Regional Safety Department.
Supports the Branches on the execution of the Accident and Injury Reduction Plans consistent with ALC Safety Council guidelines.
Leads the performance, training, and coaching of teams in the district's branches through satellite coordinators to enable them to reach qualitative and quantitative targets.
Leads employee performance and employee engagement of the sites under their responsibility, participating in creating development plans and managing the performance evaluation process.
Owns succession plan for their team and career path development.
Reviews processes and procedures, and ensures training and adoption of DPM (Delivery Process Management) to continually optimize the Customer Effort Score (CES) across all stores, implementing corrective plans to reduce customer effort.
Supports efforts to ensure that new employees at the branches receive the appropriate training on systems, procedures, and processes, ensuring that all review and audit processes are fully auditable.
Provides support to the branch leaders in the Area to improve the understanding and effective use of these procedures and systems.

Technical Proficiency: Proficient working knowledge of Google Workspace tools (Docs, Sheets, Slides) and Workday for HR/performance management, as well as Oracle utilization and system capabilities.
Experience with SAP is considered a strong asset.
Considerable independent judgment and initiative are required in resolving problems, managing customer effort scores (CES), and making operational recommendations.

High School Diploma or GED Required.
Associate's degree or higher preferred.
Prior experience with sales, customer experience management, and/or operations in industrial distribution preferred.

Ability to read and comprehend manuals and documentation such as material safety data sheets and Standard Operating Procedures (SOPs).
Analytical skills and financial acumen for articulating metrics utilized by sales, logistics, and the Branches.
Frequent area travel by automobile (up to 50%) to Branch Offices/Satellite locations.
Minimal overnight travel.
Job requires visitation to various ALC/Airgas sites which have varying environments/conditions, layouts, and accessibility.
Our Differences make our Performance

Develops with the District Manager the local growth, commercial vision, and operational strategies and roadmap.

This position will be located in our facilities at 11201 Ray-Lawson Boulevard, Anjou

This listing is sourced directly from Air Liquide's careers page and normalized into a canonical job model.