DeepJudge
Customer Success Manager (Remote-USA)
Remote - USA · Senior
Work authorization requiredDetected 44 days ago
LLMsStakeholder ManagementAccount ManagementCustomer SuccessResearchCommunicationCollaborationPublic Speaking
About the role
- About DeepJudge: DeepJudge is the intelligence layer for legal work.
- Every firm can license the same AI models, but no two firms share the same institutional knowledge.
- Decades of experience, work product, and precedent are often trapped across systems, underused and inaccessible.
Responsibilities
- DeepJudge makes this expertise instantly available through world-class enterprise search and AI infrastructure, enabling firms to automate workflows, build knowledge-powered applications, and turn experience into a lasting advantage.
- We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact.
- You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.
- Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
- Gather client feedback to drive continuous improvement and contribute to product development.
Requirements
- Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.
- Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).
Nice to have
- A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.
- 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
Compensation
- Competitive salary and incentives
Company info
- Founded by former Google search engineers with PhDs in AI from ETH Zurich, we help legal teams unlock the institutional knowledge trapped inside their organizations, through world-class enterprise search and AI infrastructure.
- Our platform is trusted by many of the world's leading law firms, including Holland & Knight, Gunderson Dettmer, Cozen O'Connor, ArentFox Schiff, CMS Switzerland, and Schoenherr, as well as leading Fortune 500 corporate legal teams.
- We are headquartered in Switzerland with a growing team across North America and Europe, backed by a $42.2M Series A led by Felicis with continued support from Coatue.
- At DeepJudge, we move fast, think rigorously, and care deeply about what we build.
- If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it.
Visa & Work Authorization
- This position is open to candidates who are legally authorized to work in the United States.
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This listing is sourced directly from DeepJudge's careers page and normalized into a canonical job model.