creature
IT Support Specialist
Birmingham, Alabama · Full-time
Sponsorship not specifiedDetected 19 days ago
Customer SupportTCP/IPDNSCommunicationCollaboration
About the role
- You'll respond to user issues, troubleshoot problems, and escalate appropriately.
- This is hands-on technical work where speed, accuracy, and clear communication matter every day.
- Respond to hardware, software, and connectivity issues with urgency.
Responsibilities
- Our teams work across design, manufacturing, and field execution-all powered by reliable technology infrastructure.
- The IT Support Specialist keeps that infrastructure running.
- Purpose of the Role Provide rapid, reliable technical support across hardware, networking, and systems to keep Creature's teams productive.
- Core Accountabilities Daily Break-Fix & User Support Own the ticket queue.
- Troubleshoot at the root, document solutions, and close tickets with accuracy.
- Hardware & Equipment Management Support hardware deployment, setup, and maintenance.
- Image machines, manage peripherals, inventory equipment, and coordinate with vendors on repairs or replacements.
- Basic Network Support Assist with network troubleshooting, connectivity issues, and device configuration.
- Systems & Documentation Maintain accurate ticketing records.
- Document problems and solutions so patterns emerge and knowledge builds.
Requirements
- You know when to escalate and do it clearly, with full context for the IT Manager.
- If you can't solve it, escalate clearly to the IT Manager.
Nice to have
- desktops, laptops, peripherals, monitors.
- Familiarity with Windows and/or Mac operating systems.
- Ability to follow documentation, ask questions, and work independently on routine tasks.
- Professional communication skills-you'll interact with people across the company.
- Preferred Bachelor's degree in Information Technology, Computer Science, or related field.
- CompTIA A+ certification or in progress.
- Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
- Experience with helpdesk or technical support.
Benefits
- About Creature Creature is a vertically integrated design-build firm pioneering the Design, Manufacture, Construct (DMC) methodology for healthcare facilities.
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