Five9
Senior Network Engineer, Network Operations
United States (Remote) · Senior
Sponsorship not specified$104k-$289kDetected 36 days ago
AWSGCPCloud PlatformsKubernetesTerraformAnsibleCI/CDPrometheusGrafanaMachine LearningNetwork SecurityFirewallCiscoBGP/OSPFLoad BalancingCommunication
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities
- Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking.
- Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines, including the design, deployment, and continuous improvement of automation for high-impact operational and reliability use cases.
- Own and support all operational aspects of network security infrastructure, including operating system maintenance, vulnerability management, capacity planning, lifecycle management, and certificate administration.
- Track and manage projects, processes, and technology initiatives across the team, ensuring alignment, visibility, and timely execution.
- Analyze historical network incidents to identify systemic issues, perform root cause analysis, and implement automated remediation to prevent recurrence.
- Lead the review, analysis, and execution of network change requests within the data center fabric domain, ensuring adherence to change management and risk mitigation standards.
- Develop and report operational and performance metrics using observability platforms such as Prometheus, Grafana, and ELK to drive data-informed decisions.
- Lead the introduction of new processes and automation capabilities that improve scalability, reliability, and operational efficiency.
- Maintain strong operational focus on data center fabric technologies while coordinating cross-team efforts with network security and load balancing functions to ensure end-to-end service reliability.
Requirements
- Proven technical expertise in fast-paced, dynamic, production environments supporting mission-critical infrastructure.
- 8+ years of experience in technology roles, including 3+ years serving as a technical subject matter expert.
- Strong understanding of, with hands-on experience with dynamic routing protocols, particularly BGP.
- Proven experience designing, implementing, or operating large-scale data centers and complex infrastructure environments.
- Hands-on knowledge and operational experience with Cisco Nexus, F5, and Palo Alto platforms.
- Strong experience with incident response, change management, and operational governance practices.
- Excellent communication skills, with the ability to clearly represent technical domains and team outcomes to senior leadership.
- Proven experience automating infrastructure processes and deployments.
Nice to have
- Bachelor's degree in computer science or a related technical field preferred, or equivalent practical experience.
- Google Cloud Platform (GCP) and AWS experience preferred.
- Experience managing and operating public cloud networking environments
Skills
- Join us in bringing joy to customer experience.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.