Data centers
Client Success Manager
Remote, USA · Full-time
Sponsorship not specified$83k-$137kDetected 15 days ago
Project ManagementAccount ManagementExcelProcess ImprovementCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
- Your role at a glance The Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for Hyperscale or mid-size to large Enterprise clients.
- A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
Responsibilities
- Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
- Establishes and maintains effective client relationships.
- Develops and maintains various client account documentation.
- Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
- Recommends appropriate process and procedure revisions in support of continuous improvement.
- Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
- Manages key support systems related to technology systems, training, documentation, and knowledge management.
- Performs other tasks as assigned.
- We understand that every business - large and small - has its own unique needs and goals.
- We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Requirements
- Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
- Ability to lift and carry objects weighing up to 20 pounds.
- Must be able to respond to emergency situations at the data center.
- Must be willing to work outside normal business hours, including weekends, late nights, holidays.
- Can travel internationally if required.
- B/S degree or equivalent education and/or work experience required.
- PMP Certification preferred but not required.
Nice to have
- Working Knowledge of Data Center Operations
- Project Management Experience at the Deployment and Program Level
- Knowledge of IT infrastructure preferred
- Knowledge of IT managed services and/or cloud computing a plus
- ITIL Certification or Process Improvement Certifications a plus
- Knowledge of SSAE 16 and other industry certifications a plus
- Able to present routinely to executive team
- Possess excellent problem solving, critical thinking and interpersonal skills
Compensation
- NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location.
- Base salary for this position is $83,300 - 136,900.
- All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Benefits
- Maintains periodic account health assessments to drive client retention.
- We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Company info
- As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
- NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
- As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions.
- NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
- We are committed to providing an environment free of unfair discrimination and harassment.
- Join our growing global team and accelerate your career with us.
- Apply today.
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