Float

Manager, Customer Activation

Toronto, Canada

Sponsorship not specifiedDetected 14 days ago

SnowflakeSalesAccount ManagementOnboardingCustomer SuccessCAMShopifyLeadershipCommunicationCollaborationPublic Speaking

About the role

You'll work closely with Account Executives, Product, and Engineering to keep the activation motion running smoothly, standardize how the team operates, and ensure customers realize value fast.
This role is hands-on: you'll run the team like a revenue organization against realized TPV and other revenue-tied metrics, and you won't be afraid to get into the weeds on individual accounts.
You come from a pure customer-success or account-management leadership background where the team's KPIs were satisfaction or SLAs rather than a revenue-tied number.

Lead and develop a team of five Customer Activation Managers, owning their performance, growth, and day-to-day support - in person, in the Toronto office from Tuesdays to Thursdays.
Own the team's results against realized TPV (total payment volume) and other revenue-tied activation metrics.
Build out playbooks, processes, and metrics for multi-product adoption beyond the first 30 days, extending focus across the full 120-day journey.
Develop deep product fluency across Float's full payments suite - not just cards - and translate that understanding into how the team designs and runs the customer onboarding journey.
Partner with Sales to understand the customer journey from first interaction through the CAM hand-off, and with Customer Success to ensure a smooth transition into long-term adoption beyond the first 120 days.
Surface product and process feedback to Product and Engineering leadership, using CAM and customer input to drive real changes to the activation experience.
Build a team culture where CAMs feel supported, recognized, and set up to do their best work.
Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
We use technology, including artificial intelligence (AI), to support parts of our hiring process.

Experience managing a team that owned a revenue or activation-tied outcome - you know how to balance customer experience with hitting a number.

You care deeply about delivering meaningful value.
You Act Like an Owner.
You take responsibility for outcomes, step up to challenges, and seek solutions proactively-doing what's best for the business, not just your role.
You Think Big and Move Fast.
You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow.
You're hungry to improve your craft and open to feedback.
You bring a growth mindset to everything you do.

Hybrid work model - we are based in Toronto with in-office days for connection and collaboration
Standardize onboarding playbooks across scenarios so customers get a consistent experience regardless of which CAM they work with.
Represent the Customer Activation team in front of customers directly for high-value accounts, including presenting to stakeholders.
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
And we're looking for bold innovators to help shape the future of business finance in Canada.

This listing is sourced directly from Float's careers page and normalized into a canonical job model.