Collabera
Customer Service Representative
Mason, OH, United States
Sponsorship not specifiedDetected 3283 days ago
Outbound SalesCustomer SupportCommunicationWritingOrganizational Skills
About the role
- Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well.
- We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera.
- Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
Responsibilities
- We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
- The Consumer Services provides telephone and email support of Client's Retail's North American Contact Center (NACC).
Requirements
- Must be able to calculate figures and amounts
- Knowledge of basic Microsoft applications and the ability to learn other computer software applications
- Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores
- Must be able to adapt to evolving policies, procedures, and systems
- Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks
Nice to have
- Previous experience with consultative sales in an optical store setting is highly preferred
- Previous online chat experience is highly preferred
Benefits
- Explaining pricing and insurance benefits
- Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.
- For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning.
Company info
- Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
Apply directly at Collabera →Create a free account for alerts like thisView Collabera immigration profile
This listing is sourced directly from Collabera's careers page and normalized into a canonical job model.