Old Second National Bank

Teller - Aurora, IL (Farnsworth)

Aurora, Illinois, United States

Sponsorship not specified$17k-$21kDetected 8 days ago
SalesCustomer SupportCommunication

About the role

  • For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
  • With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
  • Position Overview The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Responsibilities

  • How We Support You - Old Second

Requirements

  • Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.

Nice to have

  • In-depth customer service, cash handling, and sales experience strongly preferred.
  • Experience resolving customer service issues and providing exceptional customer service.
  • Prior experience balancing a cash drawer.
  • Prior experience in banking.
  • Preferred, but not required:

Skills

  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Professional and clear communication skills, both verbal and written.
  • Proficient in cash handling and transaction accuracy.
  • Detail-oriented with a commitment to precision and quality.

Compensation

  • Old Second is committed to fair and equitable pay practices.
  • Variable pay: Eligible to participate in the Retail Incentive Plan.

Company info

  • At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
  • With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
  • Launch your career with Old Second, where you'll grow your banking knowledge and build skills that move your career forward.
  • Position Overview
  • At Old Second, you're first!
  • At Old Second we embrace values that foster an environment of community and growth.
  • Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
  • Be a part of something big as we continue our growth story together!
  • The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.
  • Essential Job Functions
  • Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
  • Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
  • Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
  • Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
  • Effectively uses technology in order to accurately complete customer transactions.
  • Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
  • Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.
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This listing is sourced directly from Old Second National Bank's careers page and normalized into a canonical job model.